Salon and Spa
A consultation is required prior to booking any texture service (ie: perm, keratin, extensions) for the first time.
If a guest is not completely satisfied with the result of their service, they may request a redo of the same service with the same consultant at no additional cost within one (1) week of the original service date. Guests who decline to return to the same employee for a redo may receive service from another employee, at no charge, within one week of the initial service. However, the guest will be referred to Management, who will select another employee based on the individual situation.
As a courtesy to our providers, we ask that you give at least 24 hours’ notice when canceling or rescheduling your appointment. If a guest has failed to give adequate notice on three (3) separate occasions, a non-refundable deposit will be required to secure the next appointment. If a deposit was secured for your appointment, we ask that you give us a 24-hour notice when canceling or rescheduling your appointment or the secured deposit will be forfeited.
Stylists are not permitted to perform color services on guests under 16 years of age. Any minor under the age of 18 must have an adult guardian present during their service consultation before receiving services in the salon.
Hair Extensions Policy:
The terms and conditions for hair extensions are governed by a separate written agreement between Strands Salon and Spa and the guest (“Hair Extension Agreement”). The Hair Extension Agreement must be signed prior to a guest’s hair extension appointment.